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    FREE SHIPPING ON U.S. ORDERS $75 & UP

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    FAQ

    ORDERS

    HOW DO I CANCEL MY ORDER?

    CAN I CHANGE AN ITEM ON MY ORDER?

    WHAT PAYMENT METHODS DO YOU ACCEPT?

    HOW DO I TRACK MY PACKAGE? (SHIPPING METHOD)

    HOW DO I TRACK MY PACKAGE? (STORE-PICKUP METHOD)

    MY ORDER WAS CONFIRMED, BUT I JUST GOT AN EMAIL THAT STATES I RECEIVED A REFUND. WHAT DOES THIS MEAN?

    I WAS SO EXCITED TO PLACE MY ORDER THAT I FORGOT TO USE MY CODE.

    WHAT IF MY CREDIT CARD IS DECLINED?

    I PLACED AN ORDER, BUT NEVER RECEIVED A CONFIRMATION EMAIL.

    I PLACED AN ORDER, BUT HAVEN’T SEEN ANY MOVEMENT FROM JEANS WAREHOUSE. WHAT’S GOING ON?

    WHY WAS MY ORDER CANCELLED?

    SHIPPING & STORE-PICKUP

    OUR STANDARD SHIPPING RATES

    HOW TO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

    HOW DO I DO STORE PICKUP?

    I GOT CHARGED SHIPPING COST FOR STORE-PICKUP. WHAT DO I DO?

    I RECEIVED A DAMAGED ITEM, WHAT DO I DO?

    RETURNS

    CAN I RETURN/EXCHANGE MY ONLINE PURCHASE TO A RETAIL LOCATION?

    RETURN BY MAIL

    WHAT IS YOUR RETURNS POLICY?

    HOW LONG DOES THE RETURNS PROCESS TAKE?

    CAN I EXCHANGE AN ITEM?

    DO YOU PROVIDE RETURN SHIPPING LABELS?

    THERE IS SOMETHING MISSING/DEFECTIVE/NOT WHAT I ORDERED. WHAT DO I DO?

    MY SHOES DO NOT FIT, AND I WANT TO RETURN THEM.

    DOES JEANS WAREHOUSE ISSUE REFUNDS?

    TECHNICAL

    HOW DO I UNSUBSCRIBE FROM YOUR EMAILS AND NEWSLETTERS?

    WHAT SHOULD I DO IF I HAVE FORGOTTEN MY PASSWORD?

    IS MY PRIVACY AND PERSONAL INFORMATION SECURE ON YOUR WEBSITE?

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