Domestic Standard shipping orders that are processed and shipped will take 3-7 business days. Alaska and Puerto Rico Standard shipping orders that are processed and shipped will take 8-14 business days. Hawaii Standard shpping orders that are processed and shipped will take 1-3 business days. Preferred shipping orders that are processed and shipped will take 3-5 business days. Next Day Air and 2nd Day Air shipping orders are processed and shipped the same day. Please note there is a cut off time at 3:00 PM HST for your order to be processed and shipped the same day. If your order was placed after the cut off time, it will begin processing the following business day. Shipping times may vary due to the shipping option you have selected upon checkout. See all available shipping options and rates. Please keep in mind that orders placed on non business hours including the weekend and select holidays are processed on the next business day.
Unfortunately we do not restock majority of our items. On certain popular items we may bring the item back if need be. We recommend that if you want to be notified of an item that has returned back in stock to sign up for our newsletter to ensure that you are always notified when new merchandise is available. You may contact our local stores to check availability.
To redeem your promotion code online, you will need to enter the code upon checkout. You must enter the promotion code and click "apply code" to redeem your promotion. If the promotion code is not expired and incorrectly applying, please contact customer care.
You may view the status of all your orders by logging into your account. Clicking on the order number will give you a detailed view of your order. Order confirmations are sent via email when your order has successfully been received. Shipping confirmations are sent via email when your order has successfully been shipped. If you did not receive any confirmation emails, please check your email spam filter. Select Jeans Waregouse as a trusted website in your spam filter. If you did not receive any order confirmation emails, please contact customer care. To avoid any duplicate orders, please go to Orders to verify your order has not been placed before placing another order.
We do our very best that every order gets processed immediately. Unfortunately we are unable to cancel or modify your order is in progress. Please contact customer care immediately if you have further questions.
There may be a number of reasons as to why your order may have been canceled. If you were unreachable for more than three (3) business days due to inaccurate billing or shipping information it will cause your order to be canceled. If your order was canceled without your request, please contact customer care so that we can assist you. Please have your order number ready.
Online purchases made through JWANSWAREHOUSEHAWAII.COM may be returned within thirty (30) days of the ship date. All returns will be credited to the same CREDIT CARD from original purchased. Final sale items cannot be returned both in store and online. Final sale items include the following: Accessories, Cosmetics, Bodysuits, Undergarments, and all items marked as "sale".
All returns require an original invoice to be present when returning your order. Returns must be unworn, unaltered, and unwashed with all original tags attached. All online returns require a RMA (Returns Merchandise Authorization) number before the return can be made. To fill out a RMA form please go to Orders and click on the order number you wish to return and select returns. For mail returns, you are responsible for the return shipping cost. The return shipping is non-refundable; unless you received a damaged, defective, or wrong item(s). All online returns require original invoice to be present when returning your order. Returns must be unworn, unaltered, and unwashed with all original tags attached. Once ready, include in the return package a copy of the order invoice. Mail your online returns to the following address: Jeans Warehouse, Inc. RETURN DEPARTMENT 2612 Waiwai Loop Honolulu, HI 96819 You may return an online purchase in store at any of our hawaii locations. For in store returns, items can be returned, exchanged, or replaced (if the item is in stock) at any of our Hawaii locations. Find your nearest Jeans Warehouse store by clicking here. To all in store returns, you must bring along all original packaging and original invoice. Bring with you an ID to verify identity.
You may return an online purchase in store in any of our hawaii locations.
All in store purchases must be returned to any one of our store locations. Unfortunately at this time in store purchases may not be returned online. Returns must be unworn, unaltered, and unwashed with all original tags attached. Please see your nearest store location here.
Once your order is shipped, you will receive an email with your tracking information. You may also view your tracking information in your account. If you do not receive your tracking information, please contact customer care.
If your package was stolen or lost, immediately contact our customer care. We are not responsible for any stolen or lost packages if the tracking update states "delivered". However, we would love to assist you in filing a claim with the corresponding carrier. Please contact customer care.
If you are missing an item in your order you will receive a refund receipt in addition with your invoice. A refund receipt was made when the item is out of stock and/or is damaged. If you did not receive a refund receipt with your order and you are missing an item, please contact customer care.
Please contact customer care as soon as possible with your order number and a detailed description of the incorrect item(s). You will be provided with a pre-paid shipping label to send back your item(s).
Please allow 10-15 business days from the return shipped date for your account to be credited.
We accept the follow forms of payment: Visa, MasterCard, Discover, American Express, Jcb, and Diners Club
Registration is optional but recommended. You may register before or during your checkout process. Click here to register.
Registration gives you shopping privileges and notifies you of Jeans Warehouse promotions. Click here to register an account.
When you go to the sign in page, click forgot password to reset your password. You will need to enter your email associating with your account.