Help Center

We know how important your order is, so we aim to fulfill orders as quickly as possible. You can cancel your order before it is fulfilled and shipped by using the contact form below. If you are not able to cancel your order in time you are welcome to return the item to us in accordance with our Returns Policy.

If your order has multiple items we are able to remove certain items and issue a refund. However, we are not able to add or change items once the order has been placed.

Jeans Warehouse offers several payment options for your convenience. We accept Visa, MasterCard, Discover, American Express, JCB, Diners club cards, and Jeans Warehouse Online Gift Cards. Our store issued Gift Cards are currently exclusive to our stores only, and are unable to be used online.

 In your shipping confirmation email, you'll receive a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. We use USPS to ship all orders. You can visit USPS.com to enter the tracking number emailed to you.

After your order has been fulfilled, it takes 1 – 3 business days to arrive at the store. You will receive an email when your order has been fulfilled and another email when it has arrived at the store.

The item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out. The good news is, that we will refund you immediately for the cost of the item. (Minus any applicable promotion codes used on the order)

 We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed. You may request to have your order cancel before it is fulfilled and shipped.

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

Hint: Double check that you have entered your billing information correctly.

If you do not receive an email from Jeans Warehouse within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly. If you still need assistance, please contact us using the contact form below.

There are several reasons why your order may have been delayed. Please note, most orders leave our distribution warehouse within 12-72 hours of the order being placed.

In some cases we may hold orders that run the risk of being fraudulent or that need additional review or verification to protect our customers. When this happens, we will reach out to you directly if your order will be delayed due to it being reviewed.

In some cases we may just run out of a hot item that is expected back in stock within 3 business days. Your order will be held until we are able to fulfill it. We will send you an email notifying you of the delay. For items that we can't re-stock, it will be cancelled and refunded back to you in the form of your original payment.

There may be several reasons why your order may have been cancelled:

If we are unable to fulfill the order due to either (1) being out of stock or (2) an unexpected delay in our ability to replenish the item in a timely manner, your order will be cancelled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order).

In some cases we are unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order may be automatically be cancelled. If your order has been cancelled for this reason, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, please create a new order using the correct billing address. When we are unable to process an order, we will automatically cancel and refund your item(s). You will receive an email confirmation notifying you of this change. Please allow 7-10 business days for the amount to post to your account, although the average time frame for refunds to post is 2-5 business days.

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier (USPS) has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

For Store-Pickup, it will take 1 - 3 business day for your package to arrive at the store. You will receive another email when it's ready for pickup. No tracking numbers for store-pickup.

Please allow 24-48 hours from the time you place your order for its status to update.

On your shopping cart, select the “Store Pickup” option and choose your preferred location. You may then continue to the checkout page to complete your order.

If your order was charged a shipping cost for a store-pickup please contact us and let us know. We will issue you a refund for the shipping cost.

Please take a photo of the item and email it to us with a description of the damage. Upon inspection of the photo you will be advised to print and fill out the return form, and return it along with the damaged item. You will be issued a refund once we receive your package. We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.

Yes. You may return or exchange your online purchase at one of our store locations. Please bring your invoice, included in your package or print out your order confirmation email. Please note that returns over 30 days of receipt are prohibited. 

To process a return, please follow these simple steps:

Mail your return to:

Jeans Warehouse Returns

99-910 Iwaena St.

Aiea, HI 96701

Depending on the shipping method selected, your return may take several days to reach us. Please allow 5-7 days to process your return once it is received into our distribution center. We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.

If you are unhappy with your purchase, please send it back to our distribution center within 30 days of the delivery date with a completed return slip. Alternatively, you can return the items in person to one of our store locations. All merchandise returns must be unworn, unwashed, and still have the original tags attached. We are happy to issue you a refund back to your original form of payment. If you choose to make a return at one of our locations, please bring a copy of your invoice.

If returning by mail, we suggest using USPS flat rate shipping for convenience. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

Returns are processed within 5-7 business days after your item(s) are received into our warehouse center. Once your return has been processed, you will be issued a refund back to your card. Please keep your return tracking number for your records.

Due to the amount of time it takes to process returns, we can't ensure that items/styles will be available to be exchanged by mail. However, we will gladly accept exchanges at our stores as applicable.

We currently do not provide pre-paid return shipping labels.

We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please contact us and let us know. We will work with you to correct the order as quickly as possible.

No worries, we will accept shoe returns up to 30 days after purchase, as long as the shoes are unworn, in their original packaging, with the original packing or invoice slip included. Shoe returns are subject to all standard returns policies and procedures.

We offer refunds back to your original form of payment when applicable.

Jeans Warehouse Physical Gift Cards (retail locations) and Jeans Warehouse Online Gift Cards (online) can be purchased for use at our retail locations or for online purchases. A gift card can be purchased in any denomination from $10.00 to $300.00. Physical Gift Cards can only be redeemed in our retail locations throughout Hawaii and Guam (please click HERE to find the location closest to you). Jeans Warehouse Online Gift Cards can only be redeemed online through www.jeanswarehousehawaii.com. Physical Gift Cards and Online Gift Cards are not transferable between our retail locations and online store.

Purchases will be deducted from the card value until the balance reaches zero. Gift cards may not be returned, applied to previously purchased merchandise, or used to purchase additional Physical Gift Cards or Online Gift Cards.

Physical Gift Cards and Online Gift Cards are final sale items and thus cannot be returned for refund or exchanged unless required by law. Physical Gift Card and Online Gift Card funds are not transferable to an unauthorized third party or vendor. Physical Gift Cards and Online Gift Cards have no expiration date.

If fraud is suspected, Jeans Warehouse reserves the right to deactivate, cancel, suspend or refuse replacement of any Physical Gift Card or Online Gift Card. Consequently, Jeans Warehouse has no liability to you for any third party fraud or unlawful activity associated with any gift card balance. Fraudulent activity includes but is not limited to unauthorized use, unlawful use, theft, or false representation of physical gift cards or online gift cards.

Similarly, Jeans Warehouse reserves the right to refuse, cancel, or hold for additional review Gift Cards mistakenly issued in an incorrect denomination, that appear to have been altered, or that are used in a manner inconsistent with our policies and terms of use.

Keep your Gift Card until you receive your order and are sure you are satisfied with your purchase. You can return items purchased with Physical Gift Cards or Online Gift Cards in accordance with RETURN POLICY. The Gift Card will be credited for the total amount paid for the returned items only.

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